Contents
Need help understanding our policy? Contact our Data Protection Officer.
privacy@citysos.inPrivacy
Policy
Transparent, fast, and reliable — just like our 30-minute service guarantee. Learn how we protect your data while delivering urban life solutions.
Introduction
Welcome to CitySOS — your trusted urban life companion. We deliver a 30-minute service guarantee with upfront quotes to save you time and eliminate surprises.
This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile app, and on-demand services. By using CitySOS, you agree to the practices described herein.
Our Promise
Just like our service — transparent, fast, and reliable. We never sell your data and you control your privacy settings.
What We Collect
Account Information
- Name, phone number, email
- Delivery/service addresses
- Payment methods (tokenized)
Service Data
- Real-time location (active only)
- Service history & preferences
- Chat/communication logs
Why We Need Location Data
We collect precise location only during active service to ensure our 30-minute delivery guarantee, route optimization, and real-time tracking. Location sharing stops automatically when service is completed.
How We Use Data
Deliver 30-Min Service
Real-time routing and provider matching to meet our time guarantee
Upfront Quotes
Calculate accurate pricing based on service type, distance, and demand
Safety & Verification
Background checks for providers and identity verification
Service Improvement
Analyze patterns to optimize routes and reduce wait times
App Permissions
• Location → for real-time tracking and service delivery
• Camera → for uploading service-related images
• Storage → for media uploads
• Notifications → for updates and alerts (future feature)
Permissions are requested only when required and with user consent.
Third-Party Services
We use trusted third-party services to operate and improve CitySOS:
• Google Maps – for location, routing, and navigation
• Stripe – for secure payment processing
• Cloudinary – for image and media uploads
• Resend – for email communication
• Clerk / Authentication Providers – for login and identity management
These services may process data according to their own privacy policies.
User Content
Users may upload images or other content as part of using CitySOS services. This content is securely stored and used only for service delivery and improvement.
App Permissions
• Location → for real-time tracking and service delivery
• Camera → for uploading service-related images
• Storage → for media uploads
• Notifications → for updates and alerts (future feature)
Permissions are requested only when required and with user consent.
Future Features
CitySOS may introduce features such as chat support, AI-based interactions, and push notifications in the future.
Any data collected through these features will only be used when the features are active and will be handled in accordance with this Privacy Policy.
Children’s Privacy
CitySOS is not intended for users under the age of 13. We do not knowingly collect personal data from children.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Last Updated" date.
Security Measures
We implement industry-standard security measures to protect your data during transmission and storage.
Provider Vetting
All CitySOS providers undergo background verification, ID checks, and privacy training before accessing any customer data.
Your Rights
Data Retention
We keep data only as long as necessary for service delivery and legal compliance.
Contact Us
Our Data Protection Officer is available for any privacy-related questions or requests.
Response Time: Within 24 hours (just like our service!)